Customer Service

• Track Kit
  Please enter your Order Number and Zip code to track your order.

  Customer Service Login Order Number: Zip Code:

• Collection Instructions
  To view or print a PDF copy of our collection instructions, please click here.  Note, you will need Adobe Acrobat Reader to view this file.
• Shipping Information
  Click here for additional information on returning your kit to UL.
• Damaged / Defective Kit
  Click here for information on remedial actions for damaged kits, broken bottles, etc.
• Cancel Order
  Please enter your Order Number and Zip code to cancel your order.

  Customer Service Login Order Number: Zip Code:

• Contact Us
  Click here for questions regarding ordering, sample collection and shipping or visit the FAQs section of this website.